Position Summary

The Customer Service Representative (CSR) is responsible for providing customers with high-quality, professional customer service. The CSR acts as a liaison between the customer and ShuBee, assists customers on all issues, answers questions, and investigates and resolves a wide array of client’s questions and concerns using a variety of systems. This position will be expected to establish and maintain an effective working relationship with team members and customers.

Qualifications

• Previous experience in customer service required.
• High school diploma or equivalent.
• Goal driven and self-motivated.
• Ability to identify customer needs and resolve issues promptly and efficiently.
• Capability to handle multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service.
• Ability to collaborate effectively with team members and other departments to achieve common goals.
• A customer-centric mindset and a commitment to delivering exceptional service experiences.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Knowledge of the service industry a plus.

Responsibilities

• Interacts with clients via phone, email, or online chat in a timely and professional manner.
• Assist clients with product or service-related questions, concerns, and issues.
• Assist Service Consultants with processing of orders, returns, and exchanges.
• Document customer interactions and transactions accurately in the company’s CRM system.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
• Collaborate with sales, marketing, and other departments to improve customer satisfaction and retention.
• Travel may be required.
• Performs other related duties as assigned.

Physical Demands/Working Conditions

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Acknowledgment

The above statements are intended to describe the general nature of work performed by the Customer Service Representative (CSR).  These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in the position.  Other duties may be assigned. Change happens a lot in our environment, and we need someone who is willing to be flexible and willing to go with the flow!

We offer benefits such as Health, Dental, and Vision; Paid Maternity/Paternity leave; Retirement program, and Birthdays OFF! PTO/Sick leave, plus you choose one extra holiday such as Martin Luther King, Presidents Day, Good Friday, Juneteeth, Columbus Day, or Veterans Day.

Salary: $40,000