Bill Hogg
Contributing Writer
Bill Hogg & Associates
Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers spend. And heaven forbid…
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Shep Hyken
Contributing Writer
Shepard Presentation
What’s your story? What reasons compel your customers to do business with you? What gets them excited about doing business with you?
Consider this. If you’re selling…
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Bill Hogg
Contributing Writer
Bill Hogg & Associates
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth…
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Ryan Estis
Contributing Writer
Keynote Speaking & Cooperate Training
How can we get closer to the customer?
Customer experience is where business is going to be won and lost.
What truly makes for a…
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Shep Hyken
Contributing Writer
Shepard Presentations
Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and…
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Jeff McLanahan
Contributing Writer
Contributor
When I ask managers how they would rate the customer service of their unit, I generally get answers such as very good or even great. Then I…
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Shep Hyken
Contributing Writer
Shepard Presentations
Customer service and customer experience (CX) have become as hot of topics as any in business. Owners of small businesses and leaders of the largest companies…
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Shep Hyken
Contributing Writer
Shepard Presentations
Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is….
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Bill Hogg
Contributing Writer
Bill Hogg & Associates
Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people…
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Shep Hyken
Contributing Writer
Shepard Presentations
I love a good hockey game, and my favorite team is the St. Louis Blues. I recently went to a game where a puck fluttered over the…
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