Shep Hyken
Contributing Writer
Shepard Presentation
An important goal of a good customer experience is to make the customer feel special. That special feeling can come in many different forms. I was…
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Shep Hyken
Contributing Writer
Shepard Presentation
Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown…
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Shep Hyken
Contributing Writer
Shepard Presentation
Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and…
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Shep Hyken
Contributing Writer
Shepard Presentation
I love a surprise. Think about the last time you received a surprise from a friend or loved one. It doesn’t even have to be a…
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