Customer service goes far beyond a one-time visit or experience. Customer service that turns average, ho-hum customers into raving fans can only be accomplished by a team full
I just got a crazy idea.
As part of your plumbing maintenance and/or another service, does anyone offer "winterizing?" Here we are closing a year and beginning a new
What’s your story? What reasons compel your customers to do business with you? What gets them excited about doing business with you?
Consider this. If you’re selling a trip
The word love is not used that often in the corporate or business world.
It may have been Tim Sanders in his revolutionary book, Love Is the Killer App, who helped bring the word love to
As we all know, non-verbal communication is very important in the workplace. Most studies reveal that up to 55% of all communication is non-verbal versus 7% of communication
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience.
Research has irrefutably proven that
An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization:
1. Clarify what’s expected of employees . It’s essential that
We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service.
The result is that they are delighted. But what happens
