theBuzz

Way back when, I loved to play basketball. As a kid I would stand under the basket and rebound for hours as my older brother took shot after

Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their

I’m always frustrated when I call a customer support number that I’ve called before and have to retell my story. The same goes for when I’m transferred to another person. There is

ACCOUNTABILITY means that we will do what we say we are going to do when we say we are going to do it.  We earn the right to hold

As a contracting business owner, one of your responsibilities is making sure that you, and the people who work for you, have the information necessary to do the

I love seeing visible signs of a customer- and employee-focused culture. My wife and I were on vacation in Mexico. The employees at the resort were amazing. They

Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle

“This morning, my sister left the toilet seat down! Women make men miserable.” – The Little Rascals Earlier this week, I found myself browsing Netflix late into the night. 

The bridge to nowhere was 5 miles from the nearest paved road. Bridging a 75 foot ravine, into the side of a mountain like a dead end with no sign.

In the customer service world, people have expectations. They want to be treated with dignity and respect. They expect that if they buy something, it will work and