Kelsey Smith
Contributing Writer
ShuBee®
In today’s ever-evolving professional landscape, merely possessing a specialized skill set isn’t enough for service professionals. To truly rise above the rest, a comprehensive approach is essential….
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Jeff McLanahan
Contributing Writer
American Residential Services
When starting a new job there is a lot to do and learn. We must navigate a new facility, meet a bunch of new people…
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Jeff McLanahan
Contributing Writer
American Residential Services
As we work together, there will always be times when we simply do not get along with each other. This is human nature. We all…
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Ruth King
Contributing Writer
Profitability Revolution Paradigm
Some Contractors think money runs up hill. Do you? The answer might surprise you. You put procedures in place. In the beginning your team follows…
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Danielle Putnam
Contributing Writer
President, The New Flat Rate
Immediate Past President, Women in HVACR
My dad went to the pet shop and purchased 15 goldfish over the summer. He doesn’t have an…
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ShuBee®
Contributing Writer
As Essential Workers, service professionals don’t have the ability to hunker down and stay away from potential exposure as the Covid-19 outbreak grows. And while you are used…
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Shep Hyken
Contributing Writer
Shepard Presentation
The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that…
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Jeff Havens
Contributing Writer
The Jeff Havens Company
I’ve been thinking a lot about risk lately. In all fairness, as I near the end of my second month in quarantine I have…
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Ruth King
Contributing Writer
Profitability Revolution Paradigm
Being weather driven and being weather dependent are VERY different.
When you are dependent on the weather for revenue and profits, you are at the weather’s…
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Ruth King
Contributing Writer
Profitability Revolution Paradigm
Imagine what would happen to your company’s profits if you increased the revenues on each service ticket by just $10 per ticket. The technician is…
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