Author: Bill Hogg

Many people are familiar with the expression, Start, Stop, Do Different from personal evaluation processes — those regularly scheduled reviews by our supervisor. Management will often use this

Customer service goes far beyond a one-time visit or experience. Customer service that turns average, ho-hum customers into raving fans can only be accomplished by a team full

An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1. Clarify what’s expected of employees
. It’s essential that

We’ve all seen the lists — the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy has a slightly different list. If it’s not

Being a leader is not the same as being a manager. Let’s consider how to become a better leader — especially for those who are not lucky enough

While it’s easy to assume that great leaders were born to lead — and some are — more often great leadership is a result hard work, gaining experience

Leaders help create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand

Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company

If customers are receiving exceptional customer service, they would naturally have a tendency to return to the same store again to fulfill future needs. Although the customer may