theBuzz

Shep Hyken Contributing Writer Shepard Presentation This is why some companies get a bad rap! Our colleague here at Shepard Presentations, Nate Jones, shared a story about something

Many people are familiar with the expression, Start, Stop, Do Different from personal evaluation processes — those regularly scheduled reviews by our supervisor. Management will often use this

Some Contractors think money runs up hill. Do you? The answer might surprise you.  You put procedures in place.  In the beginning your team follows the procedures. Then

It seems that most of the companies that customers love to do business with have something in common. They focus more on the customer than they do the

I wrote the book Why Won't They Pay Me What I'm Worth because as an electrician with over 10 unrestricted licenses, I still could not sell a $78.00

You may or may not know that I’m a magician. Some of you may know that I’m also a musician. But today I want to talk about being

Little successes added together make for large success down the road. Small successes add up. To put it in baseball terms, you don’t need to hit a home

Have you ever heard the phrase, “The only constant is change?”  While the saying is not new, the ever-changing world we live in seems to confirm this phrase

Customer service goes far beyond a one-time visit or experience. Customer service that turns average, ho-hum customers into raving fans can only be accomplished by a team full

I just got a crazy idea.  As part of your plumbing maintenance and/or another service, does anyone offer "winterizing?"  Here we are closing a year and beginning a new