theBuzz

Thinking Time:  Your Most Important Appointment of the Week As a Shark Tank TV show fan, I just finished reading Robert Herjavec's best seller, The Will to Win.

Being a leader is not the same as being a manager. Let’s consider how to become a better leader — especially for those who are not lucky enough

Shep Hyken Contributing Writer Shepard Presentation This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle

At one time or another, we have all read some list of predictions for the future.  At the start of every year, decade and even century, there are

I’ve been thinking a lot about risk lately. In all fairness, as I near the end of my second month in quarantine I have been thinking a lot

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either

As Essential Workers, service professionals don’t have the ability to hunker down and stay away from potential exposure as the Covid-19 outbreak grows. And while you are used

Shep Hyken Contributing Writer Shepard Presentation What if the worst thing a customer ever said about you was, “I love you!”? Even on a bad day, you’re still

Being weather driven and being weather dependent are VERY different. When you are dependent on the weather for revenue and profits, you are at the weather’s mercy.  None of

Just put into motion a big event!  May has a good friend who happens to be one of the top realtors in the nation.  Actually #7 in the