Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company

For nine months, our new company had been bringing in $8 to $10,000 each week from one customer. Have you ever had a customer like that? If so,

The other night my wife and I met three other couples for dinner at a nice restaurant. The food was great, but the service ended on a sour

If customers are receiving exceptional customer service, they would naturally have a tendency to return to the same store again to fulfill future needs. Although the customer may

You’re living it… Call back after call back, lost revenue, lost opportunities and eventually lost customers. Before you start down the road of blaming the HVAC manufactures for