“Disagree and commit” is a principle I originally came across while learning about the leadership philosophy at Intel. The principle essentially mandates that leaders driving decisions show up prepared

Just had a very pleasant experience last week, was shopping at one of the big boxes (OK, it was Costco!) when we walked past the group of independent

How can we get closer to the customer? Customer experience is where business is going to be won and lost. What truly makes for a good experience? The

Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. How

A successful technique for providing recognition doesn’t require talking — that’s right, you can provide positive feedback to anyone without saying a word. The only requirement is you have