Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. How

A successful technique for providing recognition doesn’t require talking — that’s right, you can provide positive feedback to anyone without saying a word. The only requirement is you have

Some couples work together smoothly, offering each other the best of their complimentary talents. Others create a living hell, for themselves and their shell-shocked employees. My

Bill Hogg Contributing Writer Bill Hogg & Associates True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates

I travel the nation, California to the East Coast. Talk to contractors all sizes and shapes. Just had a great conversation with a client who had a great