theBuzz

In the best of times, it’s important to keep your best employees. In tough times, it’s even more important. Customers are beginning to feel the results of The Great

Ryan Estis Contributing Writer Keynote Speaking & Cooperate Training When I decided to start my business more than 10 years ago, I wasn’t entirely sure where it would

Many years ago, my daughter and I were in our basement, and she found an old typewriter. She looked at it with amazement and asked, “Dad, what’s this?”

My dad (Rodney Koop) has owned a boat for as long as I can remember. As a contractor’s daughter, I clearly remember the evenings our family headed to

Way back when, I loved to play basketball. As a kid I would stand under the basket and rebound for hours as my older brother took shot after

Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their

I’m always frustrated when I call a customer support number that I’ve called before and have to retell my story. The same goes for when I’m transferred to another person. There is

ACCOUNTABILITY means that we will do what we say we are going to do when we say we are going to do it.  We earn the right to hold

As a contracting business owner, one of your responsibilities is making sure that you, and the people who work for you, have the information necessary to do the

I love seeing visible signs of a customer- and employee-focused culture. My wife and I were on vacation in Mexico. The employees at the resort were amazing. They