Imagine what would happen to your company’s profits if you increased the revenues on each service ticket by just $10 per ticket. The technician is already there. Most of
I have been blessed with mentors my whole life. I am grateful for their lessons, some of which didn’t sink in until years after they were delivered. Here
“It seems like there are opportunities you might be missing. Why don’t we schedule some time in the office? We can think that through and arrive a go-forward
Jeff McLanahan Contributing Writer Contributor My wife Jackie and I recently moved from the deep south (Texas) to the great north (Wisconsin). To prepare for the move, we
In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring to the organization is often overlooked.
What are you going to do this year to help the community you are serving? Just saw a FaceBook post that Mark Stepowoy’s company in Cleveland bought 176
As I’m sure you’ve heard before, creating a good culture is enormously difficult. At least it’s often presented that way. Companies are made up of dozens of moving
Got to thinking about this time of year, getting cool out there, we are getting furnaces tuned up, and there may be opportunities for replacement quotes. I am
