- Tuesday, March 1, 2011Last November I wrote about the importance of customer feedback (“How Does Your Customer Service Measure Up?”). Our company tries…
- Tuesday, February 15, 2011Mention “selling” to the average PHC mechanic and you’ll see his face scrunch up like he sucked a lemon. Theirs…
- Tuesday, February 15, 2011As the Owner, one of your duties may be Sales Manager. You may have implemented a weekly Sales meeting. Good…
- Tuesday, February 1, 20111. Charge a Guaranteed Price A guaranteed price is a flat rate price. This is the same as a “not…
- Tuesday, January 18, 2011When I was a college student, I got an ‘A’ in my Accounting 101 and 201 classes. Then I entered…
- Tuesday, January 18, 2011When I ask contractors how many receive profit-loss statements within 15 days of the previous month’s business, fewer than 10{938cd9e8dae860e800efc538277d4f7684e6f6981618ba70d1c34357a53c2e1f}…
- Tuesday, January 4, 2011My hero Oprah was on the Dave Letterman show recently. Touted as “The Super Bowl of Love”, it was Oprah’s…
- Tuesday, January 4, 2011The last couple of articles dealt with the importance of calculating dollar-per-hour overhead (DPHO) for your business. DPHO, however, is…
- Tuesday, December 28, 2010It’s 8:15 am. Your experienced, professional, sales oriented, customer service focused, technically masterful sales team is still at the shop.…
- Tuesday, December 21, 2010Last Buzz I addressed the general issue of overhead. That is, too many people in our industry don’t take into…
