- Monday, December 5, 2011“How much will a new water heater sot me – mine is leaking?” Anyone in the PHC service business hears…
- Monday, December 5, 2011The more I travel, the more astonishing it is when I find outstanding customer service. If someone is pleasant to…
- Tuesday, November 22, 2011I think all too often we overlook the things we should really be thankful for. Do you take the time…
- Tuesday, November 22, 2011I conducted a seminar before my largest crowd ever at the International Liquid Waste Haulers convention. More than 800 people…
- Monday, November 7, 2011Nexstar® Network Reveals 20{938cd9e8dae860e800efc538277d4f7684e6f6981618ba70d1c34357a53c2e1f} of Management Efforts that make 80{938cd9e8dae860e800efc538277d4f7684e6f6981618ba70d1c34357a53c2e1f} of the Difference in Improving Business 375 plumbing, HVAC and…
- Monday, November 7, 2011I’ve been called narcissistic, arrogant, a cult leader and an “old fart.” I’m not going to complain, since I coined…
- Wednesday, October 26, 2011I hope that, based on my last two columns about constructing balance sheets and P & L statements, you are…
- Monday, October 10, 2011At various times I have stressed the importance of reviewing a profit & loss statement at least monthly. Let’s take…
- Tuesday, September 13, 2011This is strictly a service & repair company – no new construction work. This is a “C” corporation and at…
- Tuesday, August 30, 2011When you decide to go into business for yourself, you may have had a vague idea of what a day…
