Monday, January 8, 2018Here we are in 2018 already! We are heading into a brand new year full of exciting opportunities. At the…
Monday, January 8, 2018Salesphobia: 1. A compulsive and persistent dread of or aversion to Sales. I am a recovering Salesphobic, so there is…
Tuesday, December 26, 2017Have you ever noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific…
Tuesday, December 26, 2017Back in 2005, Staples advertisements began showing a large red push-button marked “easy” and a slogan that stated, “That was…
Tuesday, December 26, 2017Your personal image leaves a lasting impression. Why is that? When we experience something, the human brain takes a picture…
Monday, December 18, 2017I’ll bet most of you said “Yes”. The REAL answer is “It depends”. Here’s why: I worked with a contractor…
Monday, December 18, 2017Well, here we are, time for the holiday season. Again. Lots to think about: holiday cards, gifts, dinners, parties, all…
Monday, December 18, 2017It’s almost a given that every company has some form of a customer service department. Even the smallest companies –…
Monday, December 11, 2017Mention “selling” to the average PHC mechanic and you’ll see his face scrunch up like he sucked a lemon. Theirs…
Monday, December 11, 2017Providing good customer service just isn’t enough anymore, not with companies the world over clamouring for the dwindling dollars consumers…
