Wednesday, January 31, 2018Our Sheltie, Humphrey Bogart, likes to herd things and to protect the house. It's instinctive. Unfortunately for Humphrey, we don't…
Monday, January 22, 2018I have a picture frame of a dime sitting on the credenza in my office. Underneath the coin a quote…
Monday, January 22, 2018If your favorite phrase is “That is on my to-do list” or “I’m getting that done tomorrow,” you might have…
Monday, January 22, 2018Here is a sobering statistic. According to the Five9 Customer Index 2017 report, 77{938cd9e8dae860e800efc538277d4f7684e6f6981618ba70d1c34357a53c2e1f} of customers in the B2C space…
Monday, January 22, 2018Growing up, a shoe polish that was in every household was Shinola. They owned the market back in the day.…
Monday, January 15, 2018Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself,…
Monday, January 15, 2018Stop making New Year’s Resolutions promising to focus more on yourself. Instead, channel that energy towards supporting others. Be honest,…
Monday, January 15, 2018We love choices. Think about the way YOU make purchases at restaurants and retail stores. The ability to choose between…
Monday, January 15, 2018If you have ever gone through the moving process, you know the process can be stressful. You go through the…
Monday, January 8, 2018The butcher, the baker, the candlestick maker and you. I have to laugh because that is a pretty good starting…
