Monday, November 13, 2017Congratulations to the World Series Champions, the Houston Astros! Even with baseball season ending, the sports season is in full…
Monday, November 13, 2017I was out to lunch with a colleague at one of our local St. Louis restaurants. Rico was our waiter…
Monday, November 13, 2017We’ve all seen the lists -- the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy…
Tuesday, November 7, 2017If you’ve been in business for any amount of time, you understand the importance of customer retention. Acquiring new customers…
Tuesday, November 7, 2017Will start with a question: what did you do last weekend? Realize Josh Nepa (Autumn Air) organized and threw one…
Tuesday, November 7, 2017Stephanie Barney Contributing Writer Spark Service Academy As a service professional, one of your most effective (and inexpensive) forms of…
Tuesday, October 24, 2017Shep Hyken Contributing Writer Shepard Presentations So, the other day I’m flying to a speaking engagement. While waiting for my…
Tuesday, October 24, 2017Perhaps you’ve been thinking about adding a new team member. Maybe your first? If you want to grow your company,…
Tuesday, October 24, 2017If you want loyalty from clients, you must first be loyal to them! Have you noticed that everyone has a…
Monday, October 16, 2017An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization:…
