Friday, September 7, 2018It’s obvious that as technology grows, we need to either embrace it or get out of the way. In several…
Thursday, August 30, 2018Do you ever feel like you hate absolutely everything and everyone involved with your business? Do you wonder why you…
Monday, August 20, 2018This morning I made the mistake that almost all of us make in our first hour of consciousness – I…
Monday, August 20, 2018When I ask managers how they would rate the customer service of their unit, I generally get answers such as…
Monday, August 20, 2018“Why do we as people become complacent, comfortable, and bored? … I have a fire in me. I’m going to…
Monday, August 13, 2018I’m an avid TED talk viewer. My interest began with Simon Sinek. “Start with Why.” It is still watched today…
Monday, August 13, 2018Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals,…
Monday, August 13, 2018Customer service and customer experience (CX) have become as hot of topics as any in business. Owners of small businesses…
Monday, August 6, 2018One of the greatest business management gurus of our time, Ken Blanchard, wrote a book in the ‘90s with Sheldon…
Monday, August 6, 2018Just read an article on marketing and advertising done by the American Marketing Association. Showed that the customer’s attention is…
