Thursday, June 28, 2018Jerod is everything you look for in a technician…nice, polite, skilled, ethical and ambitious. He deeply cares about his customers…
Tuesday, June 19, 2018Leadership is an art. And, as with any art form, some people are better at it than others. In painting,…
Tuesday, June 19, 2018Did we get better today? It’s a question I consider every single day. I know that previous success isn’t a…
Tuesday, June 19, 2018Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around…
Tuesday, June 12, 2018I can still see his face when he said it: “I’m successful BECAUSE I am unreasonable”. I was speechless. I…
Tuesday, June 12, 2018As business owners and managers, we’ve all experienced internal conflict regarding what to do about an under-performing team member. Obviously,…
Tuesday, June 12, 2018By now we have all heard of the Southwest airline flight in April that had an engine explode, sending shrapnel…
Tuesday, June 5, 2018Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written…
Tuesday, June 5, 2018I recently attended the local Balloon Festival and it occurred to me that we sometimes treat our best performers like…
Tuesday, June 5, 2018I subscribe to Fortune Small Business Magazine. Columnist Jay Goltz wrote an article called Do the Math. He described a…
