Monday, December 17, 2018How can we get closer to the customer? Customer experience is where business is going to be won and lost.…
Monday, December 17, 2018Just had a trip to Minneapolis, traveled with a distributor rep for two days. Al Weber is a seasoned veteran,…
Friday, December 7, 2018Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps…
Friday, December 7, 2018Everyone who knows me is aware that I am a Kansas City Chiefs fan. While the Chiefs have had many…
Friday, December 7, 2018A successful technique for providing recognition doesn’t require talking — that’s right, you can provide positive feedback to anyone without…
Monday, November 26, 2018I can’t be the only person to wonder why our Great Nation cares so much about actors, entertainers or athletes.…
Monday, November 26, 2018Some couples work together smoothly, offering each other the best of their complimentary talents. Others create a living hell, for…
Monday, November 26, 2018Everyone in the world uses or has used Google at least once in their lives. Google receives over 3.5 billion…
Monday, November 12, 2018Bill Hogg Contributing Writer Bill Hogg & Associates True leaders have the innate ability to motivate staff to achieve better…
Monday, November 12, 2018We started a book club. A company book club. At first, I thought, “Is this really going to work? Can…
