Tuesday, February 12, 2019Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable…
Tuesday, January 22, 2019Ruth King Contributing Writer Profitability Revolution Paradigm Some Contractors Think Money Runs Up Hill. Do you? The answer might surprise…
Tuesday, January 22, 2019Brad Curry Contributing Writer Benjamin Franklin Plumbing How many people have done something stupid (or let’s say less than brilliant)…
Monday, January 21, 2019We’ve all heard them. Those annoying phrases/buzzwords that repeatedly get used during meetings. These phrases have become so commonplace that…
Monday, January 21, 2019How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you…
Monday, January 21, 2019Back in my college days, I remember how easy it was at 11:00 at night, while studying for a test…
Monday, January 7, 2019“Disagree and commit” is a principle I originally came across while learning about the leadership philosophy at Intel. The principle…
Monday, January 7, 2019Oh no! Your worst fears have been realized. You walked into the shop and caught your best employee loading a…
Monday, January 7, 2019Just had a very pleasant experience last week, was shopping at one of the big boxes (OK, it was Costco!)…
Monday, December 17, 2018Do you struggle under the mounting pressure of debt…personally and/or in your business? You are not alone. The statistics on…
