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  • Common Sense Ain’t So Common

    Wednesday, February 4, 2015
    Mark Matteson Contributing Writer Sparking Success Too many people spend money they earned..to buy things they don’t want..to impress people…
  • Employee Tips: How To Get What You Want

    Wednesday, February 4, 2015
    Ellen Rohr Contributing Writer Bare Bone Biz I got my first job at 14. I’ve had about 100 jobs since.…
  • How Smart Businesses Show Their Clients They Care

    Tuesday, February 3, 2015
    Kenny Chapman Contributing Writer The Blue Collar Success Group We all know the importance of showing our clients that we…
  • How to Change Anything: The New Science to Personal Success – Source #1- Love What You Hate

    Tuesday, February 3, 2015
    Phil Wright Contributing Writer Success Academy Trainer Have you ever attempted to change something in your personal life or professional…
  • Handling Customers Who Think They’ve Been Had

    Tuesday, February 3, 2015
    Frank Blau Contributing Writer ShuBee® My overriding business philosophy is that a business exists only to gain and keep customers.…
  • The Law of Heightened Expectations

    Tuesday, February 3, 2015
    Steve Coscia Contributing Writer Coscia Communications It is this heightened expectation which causes a customer to become impatient with an…
  • Selling and the Service Tech

    Monday, January 12, 2015
    Frank Blau Contributing Writer ShuBee® Mention “selling” to the average PHC mechanic and you’ll see his face scrunch up like…
  • Don’t Use Your Customers to Train Your Technicians

    Monday, January 12, 2015
    Steve Stone Owner/CEO ShuBee® As an owner, you should be riding along with your technicians at least once a month…
  • This is the Way We Have Always Done It

    Monday, January 12, 2015
    Mark Matteson Contributing Writer Sparking Success Good is the enemy of great. The easier it is to be good, the…
  • She Sold a Hot Water Heater

    Monday, January 12, 2015
    Steve Coscia Contributing Writer Coscia Communications, Inc. A few months ago, I conducted a customer service seminar for a client.…
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