Wednesday, July 3, 2019Tempers get short quickly and stress increases when it is busy and the telephone is ringing off the hook. This…
Wednesday, July 3, 2019For nine months, our new company had been bringing in $8 to $10,000 each week from one customer. Have you…
Monday, June 24, 2019Years ago (never mind how many) I launched Blau Plumbing. As a young pupil I thought I knew it all.…
Monday, June 24, 2019The other night my wife and I met three other couples for dinner at a nice restaurant. The food was…
Monday, June 10, 2019Just finished a book, Margin: Restoring Emotional, Physical, Financial, and Time Reserves to Overloaded Lives, by Richard Swenson. Our pastor…
Monday, June 10, 2019If customers are receiving exceptional customer service, they would naturally have a tendency to return to the same store again…
Monday, June 10, 2019In the movie Field of Dreams, Kevin Costner was driven to build a baseball field in a cornfield by the…
Monday, May 20, 2019You’re living it… Call back after call back, lost revenue, lost opportunities and eventually lost customers. Before you start down…
Monday, May 20, 2019It’s never fun to share bad news with a customer. Many people are scared to be the bearer of bad…
Monday, May 20, 2019Scenario #1: A client called with an issue with one of the company’s customers. The person who signed the contract…
