Tag: customer service

“Hey, Johnny, thanks for fixing our sink; it’s working great. And by the way, when you get back to your shop – mind asking someone to give me

We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service. The result is that they are delighted. But what happens

What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and faithful reader of The Shepard Letter—and

Years ago, when my sweet husband and I were first married, our first home was a charming little bungalow tucked into the foothills of the Appalachian Mountains on

Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to

When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the “show up

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand

May and I are in our new home in Phoenix, sold our home in Colorado late last year. Put some money down on a lot in Phoenix,

Tempers get short quickly and stress increases when it is busy and the telephone is ringing off the hook. This means that your dispatchers get the brunt

The other night my wife and I met three other couples for dinner at a nice restaurant. The food was great, but the service ended on a sour