Tag: customer service

I’m always frustrated when I call a customer support number that I’ve called before and have to retell my story. The same goes for when I’m transferred to another person. There is

You may or may not know that I’m a magician. Some of you may know that I’m also a musician. But today I want to talk about being

Little successes added together make for large success down the road. Small successes add up. To put it in baseball terms, you don’t need to hit a home

Customer service goes far beyond a one-time visit or experience. Customer service that turns average, ho-hum customers into raving fans can only be accomplished by a team full

“Hey, Johnny, thanks for fixing our sink; it’s working great. And by the way, when you get back to your shop – mind asking someone to give me

We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service. The result is that they are delighted. But what happens

What if you only had one customer left to do business with? Maybe this was the last customer on earth? Norman Beck—my friend and faithful reader of The Shepard Letter—and

Years ago, when my sweet husband and I were first married, our first home was a charming little bungalow tucked into the foothills of the Appalachian Mountains on

Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to

When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the “show up