Tag: customer retention

My dad (Rodney Koop) has owned a boat for as long as I can remember. As a contractor’s daughter, I clearly remember the evenings our family headed to

ACCOUNTABILITY means that we will do what we say we are going to do when we say we are going to do it.  We earn the right to hold

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand

Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal

There is an old saying: It is better to give than to receive. The interpretation of this is that giving is an act of kindness. There is another

Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. A Wikipedia

Just finished up a trip back east, where I was blown away by service at a Hertz rental location. Specifically at the Philly airport. I

I recently planned a small two-day meeting for about 25 people. This was the second year for this meeting. The previous year we had stayed at a hotel

In today’s world, everyone talks about how customer service is the backbone of their company and that without great customer service they wouldn’t be able to sustain their

The other night, I was out with some friends. We were at a well-known place, listening to music and relaxing. One of my friends said she wanted something