Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal
Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. A Wikipedia
In today’s world, everyone talks about how customer service is the backbone of their company and that without great customer service they wouldn’t be able to sustain their
The other night, I was out with some friends. We were at a well-known place, listening to music and relaxing. One of my friends said she wanted something