Customer Care Program

A 60-Week Customer Care Program will be Unveiled at Nexstar® Network’s 20th Anniversary Super Meeting.

Residential service contractors from around the country will gather in Las Vegas, October 11-13 to dive deep into systems, coaching and peer support that empowers frontline employees to serve customers like never before. “World class customer service is not just a strategy. It needs to be a movement,” says Nexstar® Network President & CEO Jack Tester. “It’s about putting customers first like never before and holding employees accountable for making customers number one.”

Nexstar’s Customers First (C1 Movement) highlights the critical role customer service plays in a PHCE service business from the front lines to the follow up. Tester says, “When done right, customers will not only be loyal, they will market for you in social situations and through social media and the payoff goes directly to the business’s bottom line.”

At the event, Nexstar will unveil a 60-Week Customer Care Program, with specific for plumbing, hvac and electrical technicians. The program is designed to speak to every employee touch point in a residential service business from the front end to the final follow-up to accountability processes for all company positions.

In addition, contractors will get:

  • Money making sales techniques for all trades
  • Strategies for enhancing on-line reputation
  • Accountability processes for all company positions
  • Accurate economic forecast from nationally acclaimed economist Brian Beaulieu
  • Strategic Partner tradeshow filled with products and services to enhance business

Nexstar® Network Super Meeting
October 11-13
Planet Hollywood, Las Vegas, Nevada

Typically for members only, this event is open to a limited number of non-members who wish to experience Nexstar as a V.I.P.

Nexstar® Network is a business-development and best practices organization delivering comprehensive business training, systems and support to independent home service plumbing, heating and air conditioning professionals across the continent. For more information, call 888.240.STAR or email membership@nexstarnetwork.com.

 

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