Category: Business development and growth

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that

An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1. Clarify what’s expected of employees
. It’s essential that

We’ve all seen the lists — the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy has a slightly different list. If it’s not

I do not want to do another article on Covid, I have talked about the Pandemic for the last 4 months, all done for now.  The most common

At one time or another, we have all read some list of predictions for the future.  At the start of every year, decade and even century, there are

When I speak to leaders about the items they want to improve upon, the one item that inevitably makes the list is communication. As my conversation continues, leaders generally

What this means is that when you are exchanging the talent, skill, knowledge, wisdom, experience, craftsmanship, and labor of yourself and your employees, you exchange it at the

My wife Jackie and I recently moved from the deep south (Texas) to the great north (Wisconsin).  To prepare for the move, we shopped for winter clothing including

While it’s easy to assume that great leaders were born to lead — and some are — more often great leadership is a result hard work, gaining experience

Two things related to people seem to be more consistent than ever before. These are: The available workforce for our industry is shrinking and Wages are growing While we may