Category: Customer Service Strategies

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or a breakdown in communication.

Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and strategy of

I love a surprise. Think about the last time you received a surprise from a friend or loved one. It doesn’t even have to be a big surprise.