Years ago, when my sweet husband and I were first married, our first home was a charming little bungalow tucked into the foothills of the Appalachian Mountains on
As Essential Workers, service professionals don’t have the ability to hunker down and stay away from potential exposure as the Covid-19 outbreak grows. And while you are used
The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either
Being weather driven and being weather dependent are VERY different.
When you are dependent on the weather for revenue and profits, you are at the weather’s mercy. None of
Imagine what would happen to your company’s profits if you increased the revenues on each service ticket by just $10 per ticket. The technician is already there. Most
“It seems like there are opportunities you might be missing. Why don’t we schedule some time in the office? We can think that through and arrive a go-forward
As I’m sure you’ve heard before, creating a good culture is enormously difficult. At least it’s often presented that way. Companies are made up of dozens of moving
Company Owner #1 was really liked by his employees. His employees should like him. Employees had no controls over how much work they accomplished and how
