Category: Business management

Some Contractors think money runs up hill. Do you? The answer might surprise you.  You put procedures in place.  In the beginning your team follows the procedures. Then

As business owners, how much of our marketing, our management, our day to day, is run out of the myths from our childhood? Hear me out— this is really

Years ago, when my sweet husband and I were first married, our first home was a charming little bungalow tucked into the foothills of the Appalachian Mountains on

As Essential Workers, service professionals don’t have the ability to hunker down and stay away from potential exposure as the Covid-19 outbreak grows. And while you are used

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either

I’ve been thinking a lot about risk lately. In all fairness, as I near the end of my second month in quarantine I have been thinking a lot

Being weather driven and being weather dependent are VERY different. When you are dependent on the weather for revenue and profits, you are at the weather’s mercy.  None of

Imagine what would happen to your company’s profits if you increased the revenues on each service ticket by just $10 per ticket.  The technician is already there.  Most

“It seems like there are opportunities you might be missing. Why don’t we schedule some time in the office? We can think that through and arrive a go-forward

As I’m sure you’ve heard before, creating a good culture is enormously difficult. At least it’s often presented that way. Companies are made up of dozens of moving