ShuBee Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Business Hours
• Payment, Pricing & Promotions

If your order is placed before 3:00pm Eastern, it will ship that day. You should receive your order in 3-5 business days, depending on your location. Actual charges for shipping are automatically calculated and added to your order. Our standard shipping method is by FedEx Ground Service. You have the option to choose other shipping methods, and the system will automatically calculate the shipping charge based on the weight of the item and postal code of the ship-to address.

The following includes general information about ShuBee’s privacy policy for information supplied by users or collected by ShuBee from users of the ShuBee web site. It is intended to assure you that doing business with us over the Internet is safe and secure.

Personally Identifiable Information We Collect, Opt-Out and Corrections: If you register or place an order with ShuBee, we ask for your company name, address, phone number, contact name and email address. Not all information is required to be provided and required items will be clearly noted. Individuals for whom ShuBee has an e-mail or physical address can modify their information or opt-out of receiving mail, e-mail or telephone solicitations by calling 1.877.974.8233 or by faxing 478.405.5484.

How We Use and Share Information: We use the personal information we collect to mail catalogs and other materials about our company. ShuBee also contacts customers or potential customers by phone, mail or e-mail for the purpose of soliciting feedback or announcing new products or services. We maintain a contact list of individuals including those who have volunteered their name, telephone or fax number, e-mail or physical address. We do not release our mailing list to other companies. Financial information may be used to check your qualifications for registration and to invoice you. We may also share your personal information with third parties who perform data services such as backups or analysis on our behalf. These parties will be under an obligation to us to maintain the confidentiality of your personal information. We may also collect and report aggregated information to third parties that provide services to ShuBee. ShuBee may be required by law, subpoena, court order or other legal process to disclose your personally identifiable information and it is our policy to comply with these requirements.

Cookies: Our site may use cookies for customer order tracking, to deliver content specific to your interests and to analyze how visitors and customers use our web site for other purposes. We may contract with other companies to provide marketing services on our behalf. With our approval, they may place cookies for analysis purposes. They will have access to the necessary information to perform their functions but cannot use that information for any other purpose. They will only have access to non-personal information about your visit or transaction, such as the navigation URLs, pages visited, the products and amount of your purchase. Our cookies are not capable of accessing information from your hard drive. We do not use cookies to store credit card information or other financial or personal information. You are not required to accept cookies.

Third Parties: Our site may contain links to other sites however, ShuBee is not responsible for their content or privacy practices. We encourage you to view their privacy policy. When you visit their site, they may collect information and we do not control the collection of this information.

Security: ShuBee safeguards the confidentiality of your personal information with firewalls and authentication protection. The security policies of our providers are reviewed periodically and changes may be implemented if deemed necessary. We cannot and do not guarantee complete security, as it does not exist on the Internet.

If you have any questions about this privacy statement, the practices of this web site, or your dealings with this web site, you can contact us:

Mail:
ShuBee
110 Columbus West Dr.
Macon, GA 31206

E-mail: web@shubee.com

Telephone: 877.974.8233

Fax: 478.405.5484

Our policy is: Satisfaction Guaranteed…No Matter What!™ If our products do not meet your expectations, please contact your ShuBee Service Consultant toll free (877) 974-8233 or (478) 405-5494 and we will fix the problem.

If you need to speak to one of our Service Consultants regarding your order, our offices are open Monday – Friday 8:00 am to 6:00 p.m. East Coast Time. We can be reached toll free at 877.974.8233 or 478.405.5494.

Orders received before 4:00 p.m. will ship that same business day.

We accept Visa, MasterCard, American Express, and Discover credit cards.