Everybody on your team needs a goal to drive them to succeed, including your techs, CSRs, dispatchers, warehouse, office support and management team. Individual goals should be a positive accomplishment each member of your team wants to achieve. Our role as leaders is to help them want to succeed and to help them understand our definition of success. This requires a stated definition of the goal so everyone is working in the same direction.
Tracking and coaching each member of your team is essential to help them improve and to achieve their goals. Do you tolerate poor performance until you reach the breaking point and fire that individual? Or do you sit them down weekly to help make them winners? Sometimes our teammates need help figuring it out. That’s why we are here. Reviewing their performance and successes each week is a roadmap for them.
Jodie Deegan is a business coach for Nexstar Network. He has operated HVAC, plumbing, drain and electrical companies for more than 25 years. Notably, Deegan successfully ran several multi-trade companies within a national home services organization ranging in size from $3 to $22 million in annual revenue. For more information visit nexstarnetwork.com or call 1 (888) 240- 7827.