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	<title><![CDATA[theBuzz]]></title>
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		<title><![CDATA[Order Up – Restaurant Lessons for the Contractor]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/05/07/order-up-restaurant-lessons-for-the-contractor]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/05/07/order-up-restaurant-lessons-for-the-contractor#respond]]></comments>
		<pubDate>Mon, 07 May 2012 14:50:09 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2141]]></guid>
			<description><![CDATA[I am a restaurant person.  My first job was handing out cheese samples in the mall for a gourmet cheese company.  That was my first job serving food and making sales.  I love restaurants…and have worked in virtually every position on the org chart.  Perhaps I would still be in the restaurant business if my husband hot rod’s partner had not died.
Team Pride…
My nephew Christian is a restaurant manager with a very cool company in Park City, Utah.  It’s called Bill White Enterprises.  http://billwhiteenterprises.com Owner, Bill White operates differently from most restaurateurs.  His focus is on happy diners.  That is...]]></description>
			</item>
		<item>
		<title><![CDATA[The Plight of Our Trade]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/05/07/the-plight-of-our-trade]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/05/07/the-plight-of-our-trade#respond]]></comments>
		<pubDate>Mon, 07 May 2012 14:08:39 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2130]]></guid>
			<description><![CDATA[I have received numerous letters more or less along the same lines, but none as eloquent as what you are about to read. Please excuse it’s length, but it is the heart-felt story of a plumber’s career and he deserves to be heard. It requires no further commentary from me. It speaks for itself.
Dear Mr. Blau,
I am writing to you in hope that maybe my screams into the night may be heard. People say that a letter should be direct and to the point but I won’t be able to do that. You have probably heard this story a thousand...]]></description>
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			<title><![CDATA[The Plight of Our Trade]]></title>
			<link><![CDATA[http://www.shubee.com/buzz/2012/05/07/the-plight-of-our-trade]]></link>
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		</item>
		<item>
		<title><![CDATA[Birds of a Feather]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/04/23/birds-of-a-feather]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/04/23/birds-of-a-feather#respond]]></comments>
		<pubDate>Mon, 23 Apr 2012 04:00:21 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2112]]></guid>
			<description><![CDATA[For 20 years I traveled all over this country attempting to stamp the message of profitability into the lives of the wonderful people in this great industry, and teach them self-respect for the indispensable work they do. It has been a burning passion of mine.
At various times I tried to enlighten, cajole, embarrass or do whatever else it takes to get the message across. I made numerous friends along the way – as well as a few enemies. What is frustrating to me, however, is knowing that my articles and seminars are not enough. If a seminar was all it...]]></description>
				<image>
			<url>http://www.shubee.com/wp/wp-content/uploads/2012/04/Frank-150x150.jpg</url>
			<title><![CDATA[Birds of a Feather]]></title>
			<link><![CDATA[http://www.shubee.com/buzz/2012/04/23/birds-of-a-feather]]></link>
		</image>
		</item>
		<item>
		<title><![CDATA[Pin It to Win It]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/04/23/pin-it-to-win-it]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/04/23/pin-it-to-win-it#respond]]></comments>
		<pubDate>Mon, 23 Apr 2012 04:00:04 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2117]]></guid>
			<description><![CDATA[Have you been to www.Pinterest.com? If so, odds are you spent a lot of time there, compulsively looking at just-one-more page of beautiful images.   If not, ask a few people in your life about Pinterest.  You’ll get some animated responses, particularly from women, as they talk about their boards and pins and exactly how they are going to re-do the bathroom, travel through Italy or layout the garden.
What is Pinterest? It’s a virtual corkboard, upon which you can “pin” images and words.  If you like something someone else has pinned, you can re-pin it on your board.  You make friends...]]></description>
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		<item>
		<title><![CDATA[Just Sprinkle on Salesmanship]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/04/09/just-sprinkle-on-salesmanship]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/04/09/just-sprinkle-on-salesmanship#respond]]></comments>
		<pubDate>Mon, 09 Apr 2012 12:44:42 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2081]]></guid>
			<description><![CDATA[As many of you know, Bio-Clean® is one of the best add-on sales products available to service plumbing contractors. This environmentally friendly biological drain cleaner, which comes in powdered form, is a trade exclusive sold directly to plumbing contractors. You won’t find it in any home centers or even on wholesaler shelves. This little gem is key to upping your average ticket and showing your clients that you do more than just install and repair.
Getting Techs To Sell It: How do you get your service techs to sell it? The answer is that you begin by having everyone learn the...]]></description>
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			<title><![CDATA[Just Sprinkle on Salesmanship]]></title>
			<link><![CDATA[http://www.shubee.com/buzz/2012/04/09/just-sprinkle-on-salesmanship]]></link>
		</image>
		</item>
		<item>
		<title><![CDATA[What does it Mean to be a Manager?]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/04/09/what-does-it-mean-to-be-a-manager]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/04/09/what-does-it-mean-to-be-a-manager#respond]]></comments>
		<pubDate>Mon, 09 Apr 2012 12:43:25 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2078]]></guid>
			<description><![CDATA[What does it Mean to be a Manager…
Today, let’s embrace the Manager position.  Stephen Covey says, “Begin with the end in mind.”  The “end” or the goal of the Manager is to have the people who report to you performing at or above minimum standards of performance.  It’s an awesome responsibility and it can be a super satisfying career.
The problem with the word “Manager”
Have you ever noticed this:  Someone gets promoted to manager because they are a fireball of energy and productivity?  Then, he or she becomes a chair-bound bossy-pants who never seems to actually do anything.
So, let’s shed these...]]></description>
			</item>
		<item>
		<title><![CDATA[Cultivating Leaders for the Future: Leaders from Within]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/03/23/cultivating-leaders-for-the-future-leaders-from-within]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/03/23/cultivating-leaders-for-the-future-leaders-from-within#respond]]></comments>
		<pubDate>Fri, 23 Mar 2012 10:30:28 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2071]]></guid>
			<description><![CDATA[Leadership is an important component of all successful HVAC, plumbing, and electrical independent contracting companies.  But a strong and mature leader is one who desires to mentor, grow, and cultivate future leaders that are following in their footsteps.  While recruiting great coworkers is always an important part of growing a company, it is also vitally important that leaders cultivate leadership skills in longtime and loyal coworkers that have been part of their company team through good and bad.  Many times, the best leaders are those that come from within the company and who have been trained through the company. They...]]></description>
			</item>
		<item>
		<title><![CDATA[Employee Retention]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/03/23/employee-retention]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/03/23/employee-retention#respond]]></comments>
		<pubDate>Fri, 23 Mar 2012 10:28:02 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2068]]></guid>
			<description><![CDATA[In a classic Lennox dealer meeting video, the Lennox territory manager encourages Dealer Jack to provide training for his technicians.
"What if I train them and they leave?" exclaims Dealer Jack.
"What if you don't and they stay?" counters the TM.
As amazing as it seems, many small businesses hesitate to invest in training for their employees. They would rather retain ignorance than to risk losing competence. The irony is that by training, they do neither.
One of the most technically advanced residential air conditioning companies in the country is Air Conditioning by Jay in Scottsdale, Arizona. Bryce Johnson from A/C by Jay reports...]]></description>
			</item>
		<item>
		<title><![CDATA[What Can We Do To Attract and Keep Good People?]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/03/23/what-can-we-do-to-attract-and-keep-good-people]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/03/23/what-can-we-do-to-attract-and-keep-good-people#respond]]></comments>
		<pubDate>Fri, 23 Mar 2012 10:25:59 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2063]]></guid>
			<description><![CDATA[Recruiting and keeping good employees, especially service techs, is the most difficult thing I know of in the PHC service business. I’m sure that Blau Sudden Services has a better track record than most firms in the industry, simply because we offer one of the best compensation and benefits packages to be found anywhere. Our service technicians have been here an average of seven years, with two at the 23-year mark in tenure. Office personnel average five years of service, with a couple in the 10-year range.
But our track record of employee retention is hardly ideal. I remember when we...]]></description>
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			<url>http://www.shubee.com/wp/wp-content/uploads/2012/03/Frank-150x150.jpg</url>
			<title><![CDATA[What Can We Do To Attract and Keep Good People?]]></title>
			<link><![CDATA[http://www.shubee.com/buzz/2012/03/23/what-can-we-do-to-attract-and-keep-good-people]]></link>
		</image>
		</item>
		<item>
		<title><![CDATA[Is Your Boat Sinking? Fight Back to Save Your Ship!]]></title>
		<link><![CDATA[http://www.shubee.com/buzz/2012/03/06/is-your-boat-sinking-fight-back-to-save-your-ship]]></link>
		<comments><![CDATA[http://www.shubee.com/buzz/2012/03/06/is-your-boat-sinking-fight-back-to-save-your-ship#respond]]></comments>
		<pubDate>Tue, 06 Mar 2012 12:16:23 +0000</pubDate>
		<dc:creator></dc:creator>
			<guid isPermaLink="false"><![CDATA[http://www.shubee.com/index.php/buzz/?p=2053]]></guid>
			<description><![CDATA[Rodney Koop
Contributing Writer
The New Flat Rate
"Hey Dad, I’m up here at the marina, did you know your boat sank?" I almost screamed as I said, “What are you doing at the marina?” He told me the boat was turned sideways only held up by the dock ropes that hadn't broken yet. I had a sinking feeling myself because I knew it had to be my fault.
You see I had wanted a ski boat ever since I was a 16-year-old kid watching a small waterski show at Lake Bronson Minnesota. As that professional ski boat went back and forth with those...]]></description>
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