Author: Bill Hogg

3 Reasons Why Customer Service Should Exceed Expectations

Bill Hogg | June 10, 2019

If customers are receiving exceptional customer service, they would naturally have a tendency to return to the same store again to fulfill future needs. Although the customer may

Customer Loyalty

3 Simple Steps to Help You Win the Customer Service Race

Bill Hogg | February 12, 2019

Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal

Business management

Satisfied is Worse than Unsatisfied

Bill Hogg | January 21, 2019

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers

Management

Give Your Employees The Finger!

Bill Hogg | December 7, 2018

A successful technique for providing recognition doesn’t require talking — that’s right, you can provide positive feedback to anyone without saying a word. The only requirement is you have

Management

5 Ways to Ignite Passion In Your Team

Bill Hogg | November 12, 2018

Bill Hogg Contributing Writer Bill Hogg & Associates True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates

Business development and growth

12 Steps to Improve Your Customer Experience

Bill Hogg | October 15, 2018

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee

Management

5 Reasons Why Most Change Management Initiatives Fail

Bill Hogg | September 10, 2018

While success is what we strive for, failure — at least initially — is what many of us experience. Over the years, I have come across many companies that

Business development and growth

4 Reasons Why Teamwork Makes the Dream Work

Bill Hogg | August 13, 2018

Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here

Business management

Why Employees Need Guidelines Not Just Rules!

Bill Hogg | June 5, 2018

Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and

Management

Start, Stop, Do Different

Bill Hogg | May 7, 2018

Bill Hogg Contributing Writer Bill Hogg & Associates Many people are familiar with the expression, Start, Stop, Do Different from personal evaluation processes — those regularly scheduled reviews