Author: Bill Hogg

While it’s easy to assume that great leaders were born to lead — and some are — more often great leadership is a result hard work, gaining experience

Leaders help create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand

Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company

If customers are receiving exceptional customer service, they would naturally have a tendency to return to the same store again to fulfill future needs. Although the customer may

Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers

A successful technique for providing recognition doesn’t require talking — that’s right, you can provide positive feedback to anyone without saying a word. The only requirement is you have

Bill Hogg Contributing Writer Bill Hogg & Associates True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee