Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company
If customers are receiving exceptional customer service, they would naturally have a tendency to return to the same store again to fulfill future needs. Although the customer may
Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer.
Today, customers
A successful technique for providing recognition doesn’t require talking — that’s right, you can provide positive feedback to anyone without saying a word.
The only requirement is you have
Bill Hogg Contributing Writer Bill Hogg & Associates True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee
While success is what we strive for, failure — at least initially — is what many of us experience.
Over the years, I have come across many companies that
Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here
Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and
