ShuBee Customer Care

  

"The greatest way to make a positive first impression is to demonstrate immediately that the other person, not you, is the center of action and conversation." -Bill Lampton, Ph.D.

 

Do you know how well you make first impressions? Does your business make excellent first impressions? Your body language, uniforms, grooming standards, the cleanliness of your trucks and your office all make an impression on potential customers. First impressions can make or break a deal so we'd like to share some tips with you on how to improve your ability to make amazing first impressions!  

 

 

#1 Focus on the Customer 

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In order to make the sale you need to find out exactly what the customer is looking for or what problem they want to solve. Make sure the customer is always speaking more than you are. Ask lots of questions and give positive verbal cues by:

• nodding your head
• rephrasing their statements
• asking them to "tell me more, please"

 

Maintain good eye contact and keep the conversation focused on them. Not only will the customer want to do business with you, they'll enjoy being around you! This is a great way to establish a positive business relationship. Now that you know how to make a great impression by focusing on the customer, let's look at what you can do before that initial meeting.

 

 

#2 Appearance 

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Good grooming counts! Make sure your technicians' hair is trimmed, uniforms are pressed and they don't smell of yesterday's mystery meat. Give your technicians a "getting ready for work" checklist if you notice their appearance isn't meeting company standards. It's necessary that your company not only create, but also enforce a dress and grooming policy.

Your technicians represent your company so it's vital that they make the best impression possible. Appearance isn't everything, but it does give potential customers an impression of your company's work ethic and professionalism. Speaking of work ethic, potential clients put a lot of emphasis in to whether or not your technicians are on time...

 

 

#3 Timing 

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Do your technicians show up at a potential customer's home on time? Or do they leave Mr. or Ms. Homeowner at home waiting and wondering what's going on? I'm sure you know that you can lose a job if you don't show up on time. However, did you know that showing up too early can also be a bad thing?

If you're more than 15 minutes early you can make your potential customer feel rushed. It's best to be 5-10 minutes early for any service call. If you show up too early, try driving around the block or find a place to park and work on paperwork.

If you do happen to run late or get stuck in traffic, make sure you call the potential customer ahead of time to see if they want to reschedule or if they mind waiting for you.

Once the time has come and you're ready to meet Mr. or Ms. Homeowner... you'll be sure to make a great first impression!

Now that you know how to make a great impression on a service call by being on time, let's talk about your service trucks and workplace.

 

 

#4 Service Trucks and Workplace 

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Yes, your service trucks and workplace are a major part of making a great first impression. We're talking about keeping things clean. Make sure you wash your service trucks on a regular basis and remove old food wrappers and soda cans. You never know when your potential customer will get a peek in your vehicle!

You may or may not have people come in your office, but either way a clean organized space is very beneficial. A clean office not only makes your company look professional, it also can help increase employee retention, decrease the amount of times employees are out sick and overall give off a positive vibe. This makes your potential customers want to do business with you even more.

 

 

Congratulations, you are now well on your way to making positive first impressions! Your trucks are clean, your workspace is organized, you look professional, you're on time and you know how to keep the conversation focused on the customer.

 

We hope you enjoyed the article How to Make Amazing First Impressions. Call us if you have any questions about the products listed above or just to find out the latest specials. Have a great day!  -Your Friends at ShuBee

 

p.s. If you enjoyed How to Make Amazing First Impressions, Check out the Article 8 Ideas to Grow Your Business.

 

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